Returns and Exchanges

Returns

You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at shop@pronorthheating.com

Information Regarding Electrical Components:

New, unused electrical components may be returned for refund or exchange. Electrical components will be inspected prior to refund, credit or exchange being applied. Restock fee may apply for lost or damaged packaging.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at shop@pronorthheating.com with details of the product and the defect. You can send the item you consider defective to:

If Sending by Canada Post:

Pro North Heating Inc.
PO Box 6142
Fort St. John, BC
V1J 4H6

If Sending by Courier (ex: Purolator, FedEx, UPS)

8484 Old Fort Road
Fort St. John, BC, Canada
V1J 4M7

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Exceptions

Some items are non-refundable and non-exchangeable. These items will be identified as such in their product description.

Shipping

To return the item you purchased:

If Sending by Canada Post:

Pro North Heating Inc.
PO Box 6142
Fort St. John, BC
V1J 4H6

If Sending by Courier (ex: Purolator, FedEx, UPS)

8484 Old Fort Road
Fort St. John, BC, Canada
V1J 4M7

Additional Information

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.

Shipping charges for all returns must be prepaid and insured by you.

You are responsible for any loss or damage to hardware during shipment.

We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable.

Any amounts refunded will not include the cost of shipping.

Restock fees may apply for any lost or damaged packaging or damage to item.